The first Mayor’s Management Report of Zohran Mamdani’s tenure was released Thursday, squaring performance data with the mayor’s “pothole politics” plan for government.
While the report doesn’t offer a full picture on the new mayor and his administration’s ambitious goals, it’s a start. The fiscal year it captures also represents the final six months of the Eric Adams administration.
The more than 500-page report highlights the nitty-gritty data points that all add up to making the city run.
As he continues to push for his larger affordability and housing goals, Mayor Mamdani has focused on smaller concerns — like potholes.
Last fiscal year, which ran from July 2025 through June 2026, there were 21% more pothole work orders, and 27% more were repaired.
But the average time it took to close a pothole complaint submitted through 311 more than doubled to four days compared with last year, according to the data. On Thursday, the mayor celebrated the 200,000th pothole repaired since he took office.
“Every number in this report represents a New Yorker we have a responsibility to serve,” the mayor said in a statement on the management report. “Our job is to serve them better and better every day.”
Some good-government groups want the whole process reformed, including the Citizens Budget Commission, which wrote a guide to improving it two years ago.
“The Mayor talks of excellence in government; he should fix the MMR and use it to manage the City,” the commission posted to social media on Thursday.
The management report highlights everything from a five-year record of water consumed by New Yorkers — over 1 billion gallons — to a 4% increase in people visiting historic house museums run by the Parks Department.
Here’s a look at more key takeaways from across the city:
Felonies Down, Transit Summonses Climb
Though NYPD data includes both the last six months of Eric Adams’ tenure and the first six months of Mamdani, the department was led for almost all of that time by Police Commissioner Jessica Tisch.
Overall, major felony crimes are down, but there was a spike in felonious assaults, including a rise in assaults related to domestic violence. The 29,996 assaults tallied in fiscal 2026 mark a five-year high, up nearly 20% from fiscal 2022.
The number of transit-related summonses issued (most often for fare-beating) continued to rise, hitting an all-time high of 181,143 in fiscal 2026. Adams had made turnstile jumpers a key priority.
While campaigning, Mamdani vowed to end the NYPD’s crackdown on low-level “qualify of life” crimes; the mayor has since backed away from that promise, and the number of quality of life tickets continued to rise, reaching 220,802 in fiscal 2026 — a 12% increase.
The Civilian Complaint Review Board, the city’s independent police watchdog, saw some notable increases last year, including a jump in the number of officers disciplined by the NYPD at the CCRB’s recommendation.
During most of the Adams administration only about half the cases where CCRB recommended discipline actually resulted in any type of sanction. But since Mamdani announced in November he was keeping Commissioner Tisch, nearly all of these cases — 93% — have resulted in sanctions.
Response Times Continue to Rise for FDNY and EMS
Though the number of life-threatening medical emergencies dipped slightly, the Fire Department continued to struggle with response times due to a decrease in ambulance crews as EMTs were called off the promotions list to become firefighters.
As a result, the time it took for ambulances and fire companies to respond to life-threatening medical emergencies rose from 7:45 minutes in fiscal 2025 to 9:13 minutes.
Looking just at ambulances, the delay was even longer, from 8 minutes, 49 seconds to 10 minutes, 32 seconds, a 20% increase.
Playgrounds Are Aging and Harder to Repair
Last winter’s record-breaking cold didn’t just shatter records. The below-zero temperatures caused “significant damage to plumbing systems in a large number of public restroom buildings” operated by the Parks Department, the report said.
Repairs couldn’t be made until things warmed up and both “supply chain and fiscal constraints” delayed parts to fix them.
The percentage of Parks Department restrooms that were in service dipped to 91%, from last year’s 94% and the previous year’s 96%.
Thanks to aging playground equipment — which is harder to repair because of difficulty in finding parts — 94% of Parks facilities were scored as “acceptable,” down from 96% four years ago.
The “increasing frequency and intensity of storms” also deteriorated playgoing equipment faster than anticipated, the report said.
Detainees Languish on Rikers Island
Department of Correction figures showed that detainees are still getting stuck at Rikers Island for long periods of time.
The average length of stay dropped from a high of 121 days in 2022, the report revealed. But it remained higher than pre-pandemic norms at 116 days in 2026.
“Nearly a quarter of the population has been in custody for more than a year, with some having been in custody for three years or more,” the report said.
Jail experts say that reducing the length of stay is a key step to bringing down violence.
MORE: Top Rikers Official Suspended as Department Seeks His Firing
“We keep people far, far too long, longer than any city I know of in the country,” Michael Jacobson, who headed DOC during the Giuliani administration, told The City Reporter in February.
The number of “fight / assault infractions” at Rikers is also on the rise, from 9,248 in 2022 to 15,035 in 2026.
On the positive side: The number of slashings and stabbings decreased from 491 in 2022 to 285 in 2026.
It Still Takes Forever to Get Hired by NYC
The Department of Citywide Administrative Services, which administers the city’s civil service exams, made modest improvements in delivering test results, even as fewer people applied for jobs.
Civil service exam applications decreased by 28%. At the same time, it took DCAS an average of 101 business days — or nearly six months — to deliver those results. This snail’s pace is actually an improvement, “over 50 business days faster than in Fiscal 2025,” according to the agency.
The decrease in test-takers this year is due to a greater number of promotional and licensed professional exams on offer, which DCAS says attracts a smaller applicant pool.
One notable example: over the summer, The City Reporter uncovered nearly two dozen vacancies for water ecologists at the Health Department as the city scrambled to respond to a Legionnaires’ disease cluster on the Upper East Side that killed 11 people.
Adams-era Starbucks Deal Drove Worker Restitution
More workers were entitled to restitution under New York City’s fair workweek and minimum pay laws than ever before this year, an increase driven by large settlements against Starbucks, Uber, and the grocery delivery company Getir, which exited the U.S. market in 2024.
The more than 65,000 people covered under those three agreements account for 92% of the restitution dollars reflected in this year’s report.
The amount of worker restitution jumped by a staggering 483%, to $48.68 million, according to the Department of Consumer and Worker Protection. Most of that stems from a Dec. 2025 agreement with Starbucks totaling $38.9 million for thousands of workers who claimed the coffee giant messed with their schedules. That settlement, the largest of its kind in city history, was announced in the final weeks of the Adams administration.
More Snow, More Trash
This winter the city saw 45.5 inches of snowfall — almost five times more than in the prior fiscal year and the highest amount in more than a decade.
The amount of salt used on city streets increased by 115%, to 504,811 tons.
For the first time, the Department of Sanitation separated the number of alternate-side parking and other parking violation tickets issued from general cleanliness tickets to show how well — or otherwise — the public complies with efforts to clean the streets.
The department handed out more than 603,000 alternate-side parking and other parking violations, down from roughly 635,000 the previous year.
Sanitation also impounded hundreds more abandoned cars — from 286 two years ago, to 417 last year, to 653 this most recent year.
Illegal vending enforcement also increased by 17%, driven by more 311 complaints, the report said.
Sanitation crews are picking up more trash; 8.2 tons per truck-shift compared to 7.8 the year before, according to the data.
Even More Sought City’s Help
The number of New Yorkers receiving cash assistance, Medicaid and SNAP benefits have all declined as President Donald Trump’s “One Big Beautiful Bill” and New York state mandates increased work requirements for applicants.
Six percent fewer New Yorkers received cash assistance in June 2026 than in June 2025, while the number of SNAP recipients decreased by 7% to 1.68 million.
Enrollment in Medicaid, administered by the city Human Resources Administration also dropped, by 12% to 1.4 million in fiscal year 2026 from 1.6 million in the prior fiscal year.
Meanwhile, 49,910 New Yorkers, more than double from last year, have turned to HRA’s WeCARE program, which provides vocational training, job placement assistance, and federal disability assistance application support.
As demand for HRA services has increased, so too has the in-person wait time for services at HRA offices, to a little more than an hour and a half.
More households — nearly 72,000 — received the CityFHEPS rental assistance voucher than in any other year, and the average subsidy peaked at $2,087 a month.
Thousands of NYCHA Apartments Still Empty
The Housing Authority continued to have a tough time collecting rent.
Before the 2020 pandemic, NYCHA generally had a collection rate topping 95%. A moratorium was put in place but expired in January 2022, and since then the collection rate has dropped to around 65%. In fiscal 2026, it fell even further to 59.8%.
With more than 6,000 empty apartments and a waiting list that hovers around 170,000, NYCHA also continued to struggle in turning around vacant units. The average turnaround time in Fiscal 2026 was just over a year — 357 days. That’s up from 160 days in 2022.
Fiscal Year 2026 saw a 30% jump in the number of privately owned apartments that left programs meant to improve tenants’ poor housing conditions, such as the Alternative Enforcement Program: from 4,857 units to 6,346. Housing agency inspectors increased visits to buildings by 13% in the same time period.
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